OUR LICENCING INFORMATION
Ethical Investing NZ Limited (FSP634849) holds a licence issued by the Financial Markets Authority (FMA) to provide a financial advice service.
Our office contact details are:
Ethical Investing NZ Limited
Level 8, 17 Albert Street
Auckland CBD 1010
t: 09 337 0997
NATURE & SCOPE OF OUR ADVICE
We provide integrated financial planning and ethical investing advice to our clients.
Our financial advisers provide financial advice in relation to KiwiSaver, managed funds and direct equities.
We only provide financial advice about investment and KiwiSaver products from certain providers:
We are limited to investment products that are available through our Investment Management and Custodial Platform - FNZ.
The investment products we predominantly recommend are ethically-based (socially responsible) investments with a low cost passive/index investment approach. We may use ‘active’ funds for part of a client’s portfolio where they wish to actively favour certain types of investments.
We do not hold any of our clients’ investments in our name. They are held on the client’s behalf by a registered custodian which is regulated by the FMA under the Financial Markets Conduct Act 2013. We use an investment platform for the trading of the client’s investments (FNZ).
We do not provide advice or recommendations on insurance or mortgage products but, where appropriate, will refer our clients to suitable specialists in these areas.
The Ethical Investing NZ advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us or by visiting the Financial Markets Authority website at: https://www.fma.govt.nz.
There are three levels of fees and charges:
Commission and brokerage:
CONFLICTS OF INTEREST
All of our financial advisers are employed and paid a salary by Ethical Investing NZ Limited. None receives any brokerage or commissions. This ensures our advisers prioritise our client’s interests above their own and there are no conflicts of interest in relation to the advice they give.
Some of our advisers may receive an annual bonus-related payment which is calculated on agreed KPIs and the overall success of the business. This bonus payment is not client-specific so no conflicts arise.
Our advisers follow an advice process that ensures recommendations are made on the basis of our client’s goals and circumstances.
Although there are few conflicts of interest, our advisers undertake internal and relevant industry training for managing conflicts when this training is available.
We also undertake an internal compliance audit and a review of our compliance programme annually. We are also audited by our investment platform to ensure compliance of Anti-Money Laundering and Counter Financing Terrorism (AML/CFT) requirements.
COMPLAINTS HANDLING & DISPUTE RESOLUTION
If you are not satisfied with our financial advice service, you can make a complaint by emailing email@example.com or by calling 09 337 0997. You can also write to us at: PO Box 316, Shortland Street, Auckland 1140
When we receive a complaint, we will consider it following our internal complaints process:
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you may contact Insurance & Financial Services Ombudsman Disputes Resolution Scheme. They provide a free and independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Insurance & Financial Services Ombudsman by either:
phone: 0800 888 202 or email: firstname.lastname@example.org or by completing their online complaint form found at: https://www.ifso.nz/make-a-complaint. You could also write to them at: PO Box 10-845, Wellington 6143.
We need to obtain some personal information from you in order to provide our advice service to you. You do not have to provide information to us, but our advice or service may be compromised if you decide not to provide the information we request.
Your privacy is very important to us so we will take all reasonable steps to ensure that all of your information is kept confidential and secure.
We may obtain information about you from parties you authorise to disclose to us. We may also provide your information to external parties to enable us to provide our services to you. This could be to:
Your personal information will be held at our normal business offices. We use cloud computing, via security-layered software. It is possible that some electronic files may be held overseas. In that event, we confirm the necessary privacy protections are in place.
The Privacy Act 2020 gives you the right to request access to and correct your personal information. If you'd like to access or correct information, please contact us by either calling on 09 337 0997 or sending an email to email@example.com. You could also write to us at: PO Box 316, Shortland Street, Auckland 1140.
Rob and Mary